Viewing, as I do, many Solicitors websites, you would, perhaps, be surprised at how many are non compliant. Is your firm's site one of them? Here is a quick snapshot of what is required, pursuant to the Solicitors Code of Conduct 2007, Electronic Commerce (EC Directive) Regulations 2002 (with the exception of litigation and notarial work) and Provision of Services Regulations 2009:
- Name
- Geographic address
- Email address
- VAT number
- If a company, the company's name, place of registration, registered number and registered office
- That the service is provided by solicitors of England and Wales regulated by the Solicitors Regulation Authority
- A link to the Solicitors Code of Conduct
- SRA registration number
If either the contract is concluded, or the service is provided, online, the following additional obligations apply:
- All technical steps required to conclude the contract
- Whether the concluded contract will be filed by you and whether it will be accessible
- The technical means for identifying and correcting input errors
- Legal status and form
- Any general terms and conditions
- Any contractual terms concerning the competent Courts or the applicable law
- The price (where it is pre-determined) and main features of the service, if not already apparent
- Details of your compulsory Professional Indemnity Insurance
- Details of your complaint resolution procedures
There are other information requirements contained in the The Consumer Protection (Distance Selling) Regulations 2000, which are outside the scope of this summary, as are the many other obligations relating to letterheads, emails and client care, for example.
28/5/10
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